A2P & Twilio error decoder · A2P campaign rejection
Twilio error 30897: Prohibited category
The use case falls in a category carriers ban on 10DLC, such as certain lending, gambling or crypto.
Usually finalGet this fixed for you
How to fix error 30897
- Usually not resubmittable
- A different channel may be needed
Common causes
- The use case is in a category carriers ban on 10DLC, such as certain loans, debt relief, gambling or crypto
- The business type itself falls into a prohibited category
How to stop it happening again
- Check carrier restrictions before registering
- Other channels (toll-free, short code or WhatsApp) may be possible for some businesses
How long does a fix take?
Usually cannot be resubmitted on 10DLC.
Still seeing error 30897?
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Related campaign rejections
Based on Twilio’s public error documentation and carrier guidelines. Carrier rules change, so treat this as guidance, not legal advice. Look up another code.
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